Desktop Support With Mac ExperienceLocation: NYC, NY (onsite)Candidate should also have a knowledge of all MAC related hardware and software type issues.
Experience in Active Directory and Jamf all is a plus.Minimum 3 years work experience. The individual must be able to work alone and within a team. The ability to follow defined processes and carry out various operational type tasks. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either hardware or software environments.Advanced experience in Windows operating systems.Roles and responsibilities:Imaging of Windows/Mac devices to latest versionProvide 2nd level supportUnboxing and packing of equipment To/From remote locationsMust be able to follow schedules and perform administrative type tasksPerform hardware and software installationsSmart hands activitiesProvide remote support for users traveling or at homeEndpoint encryption troubleshooting – McAfeeAbility to work in Active DirectoryProvide asset information within ticketing system to ensure an accurate asset databasePerform refresh of end user devices in alignment with refresh schedulesAssist with inventory activities as required weekly and monthlyEnsure local inventory is up to date and correctMaintain an incident/IMAC resolution/closure rate of 5+ tickets per dayAbility to work within Service NowStrong ability to interact with customersProper documentation of end user issues within Service Now