Desktop SupportStrong analytical skills and problem-solving ability to troubleshoot various issues on Laptop/Desktop/Mobile Devices. Printer and network troubleshooting.
Experience supporting Win 7, Win 10 and Office 365 applications. Knowledge of imaging PCs using SCCM environment. Knowledge on mobile device managed using Intune MDM. Ability to present ideas in user-friendly language. Good communication skills. Multi-tasking capabilities. Rigor to work for customer satisfaction and end user experience. PowerShell or any scripting knowledge. Thin client management using IGEL UMS. VMWare experience. Knowledge on application packaging or image management using MDT. Eagerness to research and explore new equipment, hardware and software technology.