Desktop Support -- Tier 1To us, CoServe means that "we're in it together" with our business partners. We consider ourselves a strategic part of your leadership team. Your priorities are our priorities, and we are vested in your success.
This core perspective drives everything we do. We've found that working together is what creates long-term value and profitability. Our mission is to serve you first, and in serving you, we win together.Our vision is to help discover the very best talent on the planet.
And then help those people find their ideal work opportunity.CoServe's specific focus is IT and Telecommunication. Our team has worked in the IT industry for decades. As serving others has always been our M.O., over all those years we have built deep, lasting relationships.
These relationships are what make the difference in finding the exact right person at exactly the right time.Job DescriptionDuties and Tasks/Essential Functions:Sense of urgencyDependabilityAbility to work well independentlyExperience troubleshooting hardware and software with a working knowledge of all Microsoft Windows Operating Systems & BasicExcellent oral and written skillsAbove average customer service skillsStay current with system information, changes and updatesOther duties as assignedQualificationsRequirements:Proper phone etiquetteAbility to speak and write clearly and accuratelyDemonstrated proficiency in typing and grammarFamiliar with configuration, maintenance and troubleshootingKnowledge of relevant software computer applications and equipmentKnowledge of customer service principles and practicesEffective listening skillsWillingness to co-operate with others and work to the greater goodMulti-tasking capabilitiesFlexible work schedule to support 24/7/365 operationMin 6 months - 1 years' experience