Job TitleWindowsWindows 11 OS installation and troubleshootingWorked on Windows AD and familiar with AD conceptsUnderstanding of DL, Functional Mailbox & mailbox PermissionsImage management includes Intune/SCCM Imaging, OS deployment & SW packagesProvide and deploy Microsoft patchesUnderstanding of LDAP, SSO (OKTA)O365 /outlook mail, Installation and troubleshooting at the other client end tools like Teams, One Drive, One Note etc.Worked on ServiceNow or any other ITIL Tool, understanding of Inventory and Asset ManagementWorked on Laptop Encryption and troubleshooting (McAfee / Bit locker)