Desktop Support Technician

Position: Desktop Support Technician

Location: West Palm Beach, FL

Duration: 12 month contract

Pay Range: $25-32/hr (Based off experience)

Minimum Requirements:

1. 4 prior years’ experience demonstrating the ability to independently diagnose and resolve complex desktop/laptop computer hardware, software, operating system, peripherals and network/cellular/Wi-Fi/GPS connectivity issues with minimal supervision. The same applies for installations, configurations and replacements of the above same.
2. At least one of the following:
3. CompTIA A+ Certification
4. Technical Support certification(s) such as Dell DCSE, Help Desk International (HDI) Desktop Advanced Support Technician, Microsoft MTA, etc.
5. Bachelor’s Degree in an Information Technology field with a focus on client-side support
6. IT Security and Networking degrees with no foundation for client-side support will not be accepted
7. Understanding of the following network concepts that apply to Desktop Support Work: IP Addressing, DHCP, DNS, Active Directory (computer account: creation/moving/security groups), network shares/printing
8. Solid experience in the following areas:
9. Troubleshooting Windows 11
10. Customer Service and Communication Skills
11. Multi-tasking
12. Documentation of service tickets, procedures and troubleshooting

Knowledge and skills in any of the following are a bonus (will be taught on the job):

1. Imprivata Single Sign-On (or any other 2-Factor Authentication product)
2. Absolute Secure (formerly NetMotion) and/or Global Protect (VPN)
3. Microsoft Office 2021 and up (*not* Office 365)
4. Cortex (antivirus)
5. BitLocker (drive encryption)
6. Ruggedized laptops (such as Dell, Panasonic, etc.)
7. Basic GPS functionality
8. Basic cellular technology (as it relates to being installed in a laptop for example)
9. Ivanti product line (ITSM, ITAM, EPM, Neurons)
10. Previous Military/Law Enforcement Information Technology support experience