Desktop Support Technician

Desktop Support Technician

Location - San Diego, CA Onsite Role

• We are seeking a skilled Desktop Engineer to support, manage, and improve our end-user computing environment.
• This role is responsible for Endpoint and device management, self-service tooling, print services, and providing advanced support through the Service Desk.
• You’ll play a key role in ensuring a secure, reliable, and user-friendly IT experience across the organization.

Key Responsibilities:

Endpoint & Device Management:

• Manage and support Windows endpoints using Manage Engine Endpoint and Microsoft Intune.
• Deploy, configure, and maintain endpoint security policies, compliance rules, and updates
• Package and deploy applications using Manage Engine Endpoint.
• Monitor device health and remediate issues proactively.

Active Directory

• Solid knowledge of Active Directory (users, groups, GPOs, permissions)
• Manage hybrid identity environments.
• Support user lifecycle management (onboarding, offboarding, role changes)
• Enforce identity and access security best practices

Service Desk & End-User Support

• Provide side desk support for desktop, laptop, and peripheral issues
• Act as an escalation point for Service Desk tickets
• Troubleshoot hardware, OS, application, and connectivity issues
• Maintain SLAs and contribute to continuous service improvement

Self-Service & Automation

• Design and maintain self-service solutions for end users (software installs, password resets, device requests)
• Automate routine tasks using scripting (PowerShell preferred)
• Improve user experience by reducing manual IT touchpoints

Print Management

• Administer and support enterprise print management solutions
• Manage print servers, queues, drivers, and permissions
• Troubleshoot printing issues across local and networked devices
• Support secure and follow-me printing solutions where applicable

Documentation & Collaboration

• Create and maintain technical documentation and knowledge base articles
• Collaborate with security, infrastructure, and networking teams
• Participate in projects related to endpoint modernization and security

Required Skills & Experience

• Strong experience as a Desktop Engineer Endpoint Engineer
• Hands-on experience with Active Directory
• Proven experience managing devices with Microsoft Intune
• Solid understanding of Windows OS (Windows 11)
• Experience supporting Service Desk operations and ticketing systems
• Knowledge of print management in enterprise environments
• Scripting experience (PowerShell)

Nice to Have:

• Experience with Microsoft
• Familiarity with Zero Trust and endpoint security concepts
• Experience with MDM/MAM policies
• ITIL knowledge or certification
• Microsoft certifications (MD-102, AZ-104, etc.)

What Success Looks Like:

• Stable, secure, and well-managed endpoint environment
• Reduced Service Desk workload through automation and self-service
• High user satisfaction with desktop and device services
• Clear, up-to-date documentation and processes