Desktop Support TechnicianProvide Level 2 desktop support for escalated ticketsDeliver onsite (deskside) and remote support to end usersTroubleshoot and resolve hardware and software issuesPerform PC imaging, deployment, and configurationSupport Windows desktops/laptops and perform break/fix repairsWork with Active Directory (user creation, deletion, password resets)Use SCCM for imaging, patching, and software deploymentsManage and update tickets using Remedy / ServiceNowMaintain inventory of IT assets and track repairs/replacementsProvide hands & feet support for infrastructure teams (network, servers, etc.)Coordinate with OEM vendors for warranty repairsEnsure SLA adherence and timely issue resolutionCommunicate effectively with end users and internal teamsTravel to nearby locations as needed (mileage reimbursement applicable)3 years of Desktop Support / IT Support experienceStrong experience with Windows OS troubleshootingHands-on experience with Active DirectoryExperience with SCCM (imaging, deployments, updates)Experience with ticketing tools (Remedy / ServiceNow preferred)Experience in corporate or manufacturing environmentStrong troubleshooting and problem-solving skillsExcellent communication and customer service skills