Desktop Support TechnicianMatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India.
Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.Location: Andover, MA Duration: Long term Rate: $ 30 - 33/hrResponsibilities:End-user support (calls, emails, walk-ups) for Mac and WindowsSoftware installations and troubleshootingHardware support and new image buildsIncident management (ticket updates and closure via ITSM tools)IMAC support (Install, Move, Add, Change)OS configuration troubleshooting and resolutionSoftware, driver, and add-in reinstallationsGeneral on-site IT support tasksPrimary focus on new hire equipment setup for onsite and remote field workersRequired Experience:3+ years of end-user support experienceStrong computer configuration and repair background3+ years with IT ticketing/incident management systemsExperience with systems management tools (SMS or equivalent)Strong Active Directory experienceMicrosoft 365 (O365) experience beyond basic administrationPowerShell experienceApple Mac hardware/software support experienceStrong troubleshooting, analytical, and problem-solving skillsAbility to work independently and manage priorities effectivelyStrong communication, documentation, and training skillsAbility to lift IT equipment (PCs, servers, etc.)MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.