IT - SCDPPPS - Network Technician - ConsultantThe State of South Carolina is looking for a Desktop Support TechnicianJob ID: 7673Location: Columbia SCClient: State of SCJob Description:Seeking a candidate proficient in documentation creation, including both technical and user documentation, as well as training delivery. The ideal candidate must demonstrate the ability to troubleshoot issues related to desktops, printers, networks, and MDM-managed iPhones. Candidate should be able to communicate efficiently across various levels of the organization.Pre-employment Checks:South Carolina SLED Criminal CheckProfessional ReferenceCybervetting ScreeningEducation CheckCredit Report CheckConfidentiality AgreementDrug Screening - 10 PanelE-VerifyCriminal Record – 7 Year HistoryDaily Duties / Responsibilities:Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity.Updates tickets in the ticketing system on all IT-related issues and assists helpdesk personnel with lower tier support when requested.Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, rats, and logic bombs.Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches.Processes inventory and maintenance requests for computer systems and printers on the network.Conducts and aids in inventory of computer equipment across all agency regions of SC.Assists in preparing new systems and devices for employees.Updates Active Directory information for users and conducts password resets and system configuration updates using SCCM.Additional required deliverables include:DocumentationTechnicalUser DocumentationKnowledge TransferTechnical TrainingUser TrainingOfficial Knowledge Transfer SessionsScreen sharingRecordedWeekly Status Reports to Hiring ManagerAccomplishedPlannedRequired Skills (rank in order of importance):Experienced in enterprise desktop support and customer service.Skilled in desktop administration for Windows 7 and Windows 10.Demonstrative abilities to troubleshoot desktop, printer, network, and MDM iPhone issues.Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities.Must be able to efficiently perform remote and onsite technical work.
Could be supporting people at different sites.Must be able to update user and system information in Active Directory and SCCM.IT network, virtual environments, database, and storage.Windows 10 or 11 EnterpriseGPO (Windows Group Policy Object) AdministrationWindows Security - Group PolicyVoIPWindows Server 2019M365Preferred Skills (rank in order of importance):Strong personal, ethical, and moral standardsGood understanding of Desktop Support concepts for the enterprise as it relates to troubleshooting network endpoints.Good interpersonal skillsProactive and self-motivatedSelf-starter with the ability to prioritize workload and manage time.Willingness to learn new things and take ownership.Required Education:Bachelor's Degree or Master’s Degree in Computer Science, or Information Systems/Technology Management or equivalent work experience.Preferred Certifications:A+Network+Security+MCSA: Windows 10