Job TitleDeskside Support Experience and 3 yearsImaging Experience and 3 yearsMicrosoft Windows and 3 years3-5 years of related desktop experience (Desk-side and Remote)Experience working in enterprise environmentFace to face interactions will be required to provide desktop support to end users in-person at the customer's siteTicketing Systems (Service Now/Remedy/ConnectWise)Assure that all tickets requiring follow up work and/or calls receive appropriate attentionWindows/Mac experienceWindows 10 OS - Navigating and troubleshooting Microsoft Intune - Managing users and devicesOffice 365 experience - Troubleshooting MS Authenticator - Configuring and troubleshooting SSO - Single Sign OnProficiency in GPO- Group Policy ObjectsExperience with asset management. Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardwareMaintain, analyze, and troubleshoot, software and computer peripheralsAbility to setup, configure and add all hardware