Desktop Support TechPay rate: $24-26/hr Location: 46950 Bradley Blvd, Lexington Park MD Machine configuration/Software break-fix (Windows Os-Apple IOS) Deskside support services (deskside and remote) Hardware break/fix (Client-Dell-Apple) Client incident updates (in person/on the phone/ Service Now) Process parts ordering and returnsTop 2 required skills that candidates must have: A+ and deskside support experienceSchedule: M-F 8-5 Desktop Tech II: Deskside software/hardware and customer support experience required • Tier 2 desktop support providing onsite and remote end user support • Troubleshoot and resolve issues escalated from the help desk • Provide software and hardware support for client's devices (Client, Dell, Apple) • Provide printer support as needed • Perform device re-images and configurations • Provide software troubleshooting and break-fix for Windows OS and Apple iOS • Provide hardware troubleshooting and break-fix for Client, Dell and Apple devices • Order replacement parts/returns under warranty and perform onsite hardware repairs • Obtain Client, Dell and Apple certifications (instructions will be provided) • Maintain client incident updates (in person/on the phone/ Service Now) • Keep up to date troubleshooting notes and resolutions in client's Service Now ticketing system • Engage in customer interactions maintaining the highest level of customer satisfaction • Accountable for individual work and collaborate as part of a team • Keep up to date on technical ability and skills • Obtain necessary certifications as required by the client • Other duties as assigned by technical lead and management • Communicate effectively with team, management and customers