Seeking a proactive and customer-focused Desktop Support Technician, the full-time remote position will manage IT service requests, troubleshoot technical issues, and collaborate on global projects while providing essential infrastructure support to internal and external clients. Key responsibilities Manage IT service requests and provide technical support for desktop applications, servers, and network components Monitor system performance, implement tuning, and ensure proactive maintenance of network and server infrastructure Develop and maintain technical documentation and participate in on-call rotation as required Required qualifications Bachelor's degree in a related field or equivalent work experience At least 5 years of prior experience in consulting or a managed services environment MCSE / CCNP certification or progress toward it Minimum 1 year of experience with Windows Server and Active Directory At least 1 year of experience with Office 365, Azure, Microsoft Exchange, and SharePoint Online