Deployment Technicians will support a large‑scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white‑glove support to professional services users. This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.
Key Responsibilities Support a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11 Pre‑provision and configure devices using Microsoft Autopilot Deploy, configure, and validate Windows 11 endpoints according to firm standards
Enroll and support mobile devices (iOS and Android) using Microsoft Intune Assist with user setup, profile configuration, and validation of access to required applications and resources Provide hands‑on, desk‑side and remote technical support to end users throughout onboarding and upgrade activities
Troubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibility Follow established runbooks, deployment procedures, and security standards
Document deployment steps, issues, resolutions, and best practices to support knowledge transfer Collaborate with infrastructure, identity, security, and application teams to ensure a smooth transition
Provide feedback and recommendations to improve deployment processes and user experience Track and manage device inventory throughout the deployment lifecycle Travel to firm office locations within the region as required to support onsite deployments
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Experience supporting Windows 10 and Windows 11 operating systems in enterprise environments xhqgsiq Experience with iOS and Android device support Solid understanding of Active Directory, including users, groups, and computer objects
Proficiency with Microsoft Intune for device deployment, configuration, and management Hands‑on experience with Microsoft Intune MDM/MAM solutions Familiarity with device imaging and deployment tools such as Intune Autopilot, SCCM, MDT Strong troubleshooting skills across hardware, software, and user configuration issues
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP) Prior experience supporting professional services or law firm environments is strongly preferred
Targeting $28 an hour
Desktop Support Technician in charlotte at Unknown Company
This position is listed as full time and able to be worked remotely.