Job Description
Job Description
What You'll Do
- Troubleshoot desktops, laptops, mobile devices, printers, and peripherals
- Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)
- Log and track issues in ServiceNow
- Troubleshoot Zebra scanners and printers
- Handle imaging (PXE/USB), installs, upgrades, and break-fix activities
- Manage devices with Intune, Active Directory, VPN, and Zscaler firewall
- Provide VIP/executive support and exceptional customer service
What We're Looking For
- 5-7 years of IT support experience
- Strong skills in hardware/software troubleshooting with OEMs
- Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)
- Knowledge of SCCM, Citrix, and workspace management platforms
- Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory
- Professional communication, punctuality, and customer-focused mindset
Job Description
What You'll Do
- Troubleshoot desktops, laptops, mobile devices, printers, and peripherals
- Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)
- Log and track issues in ServiceNow
- Troubleshoot Zebra scanners and printers
- Handle imaging (PXE/USB), installs, upgrades, and break-fix activities
- Manage devices with Intune, Active Directory, VPN, and Zscaler firewall
- Provide VIP/executive support and exceptional customer service
What We're Looking For
- 5-7 years of IT support experience
- Strong skills in hardware/software troubleshooting with OEMs
- Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)
- Knowledge of SCCM, Citrix, and workspace management platforms
- Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory
- Professional communication, punctuality, and customer-focused mindset
Desktop Support Technician in mount crawford at Unknown Company
This position is listed as full time and able to be worked remotely.