Desktop Support TechnicianWe are seeking a highly motivated and customer-focused Desktop Support Technician to provide high-quality technical support to end users in a fast-paced, in-person environment.The ideal candidate is personable, proactive, and confident working directly with employees to resolve technical issues. This role requires strong troubleshooting skills across hardware, software, and Microsoft technologies, along with the ability to deliver professional, white-glove support to internal users.This position is ideal for someone who enjoys helping people, thrives in an interactive support environment, and takes pride in delivering an excellent end-user experience.Key ResponsibilitiesProvide in-person and remote desktop support to end users, including desk-side troubleshooting and technical assistanceInstall, configure, and maintain desktop and laptop hardware, peripherals, printers, and related equipmentTroubleshoot and support Microsoft 365 applications including Outlook, Teams, OneDrive, and OfficeAssist with user account management including password resets, access issues, and group permissionsSupport Windows operating systems and endpoint devicesRespond to IT incidents and service requests through a ticketing system such as ServiceNow or similar platformsAssist with endpoint and device management through modern management tools such as Intune or similar platformsTroubleshoot basic networking issues including connectivity, VPN access, and wireless configurationMaintain accurate documentation of support activities, troubleshooting steps, and resolutionsCollaborate with internal IT teams on projects, system upgrades, and technology rolloutsAct as a professional and approachable representative of the IT team when interacting with employees and internal stakeholdersRequired Skills & Experience2–5+ years of Desktop Support, Help Desk, or End-User Support experienceStrong experience supporting Windows operating systemsHands-on experience troubleshooting Microsoft 365 / Office 365 applicationsExperience with user account administration within Active Directory or Azure Active DirectoryFamiliarity with endpoint management tools such as Intune or similar device management platformsExperience using IT ticketing systems such as ServiceNow, Jira Service Management, or similar toolsBasic understanding of networking concepts including TCP/IP, DNS, VPN, and wireless connectivityStrong troubleshooting and problem-solving skillsExcellent communication and customer service skills with both technical and non-technical usersProfessional, service-oriented mindset with the ability to work in a fast-paced support environmentNice to HaveExperience supporting SharePoint OnlineExecutive or VIP support experienceExperience working in corporate or enterprise environmentsExposure to mobile device management (MDM)Job DetailsJob Type: Contract Pay: $30.00 – $40.00 per hour Expected Hours: 40 per week Work Location: In PersonBenefitsHealth insurance Dental insuranceExperience RequirementsCustomer support: 2–3 years preferred Desktop support: 2–3 years required Windows OS support: 2–3 years requiredLocation RequirementsAbility to commute to New York, NY