Desktop Support TechnicianOur client is seeking an experienced Desktop Support Technician to provide onsite end user support during a staff transition. This role will serve as the primary point of contact for desktop, Microsoft 365, printing, and basic networking support. The ideal candidate will have strong technical troubleshooting skills, excellent customer service abilities, and experience supporting users in a professional office environment.Key ResponsibilitiesDevice Setup & User OnboardingConfigure and deploy Windows laptops, preferably Microsoft Surface devicesSet up new user accounts and workstationsConfigure Outlook, Microsoft Teams, OneDrive, and Microsoft Office applicationsAssist users with onboarding and technology orientationMicrosoft 365 SupportTroubleshoot issues related to Outlook, Teams, OneDrive, and Microsoft OfficePerform password resets and account administrationSupport Multi Factor Authentication (MFA)Resolve user access and authentication issuesPrinting Support (Critical Skill)Configure and troubleshoot network printersSupport printers utilizing static IP addressingResolve print queue, driver, connectivity, and performance issuesCoordinate printer installations and user accessDesktop & Hardware SupportDiagnose and resolve issues with laptops, desktops, peripherals, docking stations, and other end user devicesInstall, configure, and support software applicationsPerform hardware replacements and basic repairs as neededBasic Networking & ConnectivityTroubleshoot Wi Fi connectivity issuesUnderstand IP addressing and basic network troubleshootingAssist with network connectivity issues affecting end users and devicesCustomer ServiceProvide professional, high touch support to end usersCommunicate technical information clearly to non technical usersDeliver a positive customer experience while managing multiple support requestsRequired SkillsExperience supporting Windows 10/11 environmentsStrong Microsoft 365 troubleshooting experiencePrinter installation and troubleshooting expertiseBasic networking knowledge including IP addressing and connectivity troubleshootingExcellent verbal and written communication skillsStrong customer service orientationPreferred SkillsExperience with Microsoft Surface devicesExperience supporting office environments with multiple network printersPrevious desktop support, help desk, or end user computing experienceAdditional Information100% onsite positionImmediate need with expected start in late JuneInitial engagement through the end of September with potential for extensionSchedule consists of approximately 35 onsite workdays totaling 280 hours