Desktop Support Technician - Level I

Desktop Support Technician - Level IMatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India.

Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume.

We look forward to hearing from you!Location: Chicago, ILEmployment Type: ContractPay Range: $25/hr - $30/hrRole Overview/Job Responsibilities:Need assistance for the next 2–3 months migrating users from one Microsoft tenant to a new tenant. This is a fully onsite role where you will support end users throughout the migration process.Users will come to the support desk to have their devices migrated to the new tenant. You may also be expected to proactively walk the office floor, check in with end users, and provide assistance at their desks.

A daily list of users scheduled for migration will be provided.Required Qualifications:Desktop Support experience.Familiarity with Microsoft Intune.Strong customer service and communication skills.Experience assisting with Microsoft tenant/email tenant migrations.Experience downloading and configuring Microsoft Intune and signing users in.Ability to troubleshoot password reset and authentication issues.Ability to follow a documented migration process/script to move end-user computers to a new domain.Comfortable working in a fast-paced, onsite support environment.MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.