Desktop Support SpecialistLocation: 6099 Angola Rd Holland OH, 43528.Creating and resolving desktop issues for First Energy employees onsite and remote. Primary duties will include standard desktop/laptop break/fix items:Receive user calls and offer remote or on-site support.Troubleshoot system, office, hardware, and business applications.Management and installation of equipment in the meeting room (projector, laptop, and videoconference).Monitor calls, incidents, and requests using client provided ServiceNow tool.Top 2 required skills that candidates must have: Great Customer Service, Desktop Support (Win10 and Office 365).Work schedule for this position: (M-F) 8am-5pm. Overtime?
No. On-call? No.
Years of experience: 12-24 months Enterprise Desktop Support. Specific certifications or education: CompTIA A+, nice to have but not required. Contract to hire conversion rate: Contract.