Desktop Support Technician - IT support

Salary: $66,000 - 106,000 per year Requirements:

• 3-5 years of experience in IT, including relevant technical training
• Proficient in Windows and Macintosh operating systems, including portable devices
• Familiarity with the Microsoft Office suite of applications
• Experience in imaging Windows 10 operating system
• Basic understanding of networking concepts such as TCP/IP, Windows Networking, and Ethernet
• Capability to manage networked printers, including queue creation and server upkeep
• Proficiency in using PC-based word processing, presentation, and email software preferred
• Competency in spreadsheet software to develop formulas and conduct calculations across multiple worksheets preferred

• Provide hardware and software support to employees and new hires
• Image and install software on Windows and Apple laptops/desktops, including IMAC configurations
• Troubleshoot deployment issues across various computer platforms including Windows, Macintosh, and mobile devices
• Handle printer installations and repairs
• Manage asset disposal, redeployment, and reclaiming processes
• Coordinate shipping activities
• Oversee data backup and recovery operations
• Conduct hardware refresh activities
• Facilitate warranty and out-of-warranty repairs and replacements
• Manage depot services operations
• Provide walk-up support for users
• Handle spare parts inventory management
• Support executive (VIP) staff with their technical needs
• Provide audio and video support including routine health checks
• Manage inventory and asset oversight related to depot operations
• Collaborate with external vendors for dispatch support
• Identify and resolve conflicts in hardware and software applications
• Open and close service requests, managing classification, assignment, tracking, and resolution of incidents
• Tag assets and enter all incoming equipment in our asset management system
• Work collaboratively with cross-functional teams to ensure smooth onboarding of new hires
• Ensure hardware assignments are accurately tracked in our management system
• Compile weekly reports on physical inventory and monitor outflows of hardware
• Schedule repairs with external suppliers for malfunctioning hardware
• Ensure solutions align with company standards and policies

• Ethernet
• Hardware
• Support
• Mobile
• TCP/IP
• Windows
• Network

More:

We are a dynamic organization seeking a dedicated Desktop Support Technician to provide comprehensive hardware and software assistance to our employees and newcomers. Our role includes a wide range of responsibilities such as inventory management and administrative duties. We value excellent customer service and adaptability in our fast-paced environment. Join our collaborative team where you will receive support and resources to thrive in your role.

last updated 41 week of 2026