CompuCom Deskside Support TechnicianLocation: 11330 Clay Rd, Houston TXPay: $20- $22 /hourTop skill: Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 3 yearsCandidates should have 3-6 years' experience supporting PC hardware and software.Comfortability providing hands and feet support for server and network is a plus.Experience supporting mobile data plans, mobile networks, and devices is a plus.Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems.
Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.Network connection issues, track network connections back to network switches. Escalates problems and issues to a higher level of support if unable to resolve.Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
Interacts with customers, responding to routine technical questions or request for information.Top two skills: Deskside Support, and Customer Service, Work hours - M-F 8 am-5 PM. If interested; kindly share following details: (1) how far you live from 11330 Clay Rd, Houston and how will you commute daily? (2) How many years of Desktop Support Tech exp do you have?
(3) Are you Comptia A+ / DELL / Client or eq cert. (5) For submission, client needs your MM.DD of Birth and last 4 of SSN - kindly share