Desktop Support Tech IILocation: 2000 Rockford Road, Charles City IARole: To cover someone on medical leave with the probability he may not return, this could be a long term opportunity for someone (3-5 years)Is this position remote or in person? 100% On site Mon-Fri 8 to 5pm No nights, weekends, or on call supportComptia A+ (Required), Lenovo warranty certifications a plusSupporting Windows 11, MS Office 0365, Remote access, SCCM Imaging, Asset managementAll our work comes from Service Now ticketing systemMust be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status.Break-Fix support, changing system boards, hdds, laptop LCDs etc.Good trouble shooting skills both HW and softwareIMAC – Receiving equipment, unboxing and deploying (set up, breakdown)Responsible to ship and track equipment to remote users and track returns documenting everything in the ticketWhat are the TOP 2 required skills that candidates must have? Must be able to read and follow written instruction, good customer service skills