Job TitleInterview: Video Visa: USC, GC This is onsite from day-1 (Need only local candidates)Job Description:Key Responsibilities:Technical Support: Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network issues.Ticket Management: Log, track, and manage support requests using a ticketing system, ensuring timely resolution and communication with users.Troubleshooting: Identify and troubleshoot technical problems, escalating complex issues to higher-level support teams when necessary.User Assistance: Assist users with software installations, configurations, and updates, as well as provide guidance on IT policies and procedures.Documentation: Maintain accurate records of support activities, solutions, and user interactions for future reference and reporting.Customer Service: Deliver excellent customer service by maintaining a professional and helpful demeanor, ensuring user satisfaction.Qualifications:Education: A high school diploma or equivalent is typically required; an associate's or bachelor's degree in IT or a related field is preferred.Technical Skills: Proficiency in operating systems (Windows, macOS), office productivity software, and basic networking concepts.Problem-Solving: Strong analytical and problem-solving skills to effectively diagnose and resolve technical issues.Communication: Excellent verbal and written communication skills to interact with users and document support activities.Experience: Previous experience in a helpdesk or technical support role is advantageous.Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are beneficial.
Desktop Support Technician in brentwood at Unknown Company
This position is listed as full time and onsite.