Job Description
Job Description
Job Title: Desktop Technician, Associate
Location: Bethesda, MD
Required Clearance: Public Trust
Onsite: 5 Days
Job Overview: LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to-day desktop, laptop, mobile device, and peripheral support, ensuring compliance with NIH, HHS, and federal security standards. The technician delivers high-quality customer service while supporting approximately 350 - 475 users across Windows, macOS, and mobile platforms.
Key Responsibilities
* Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey and later) environments, including OS configuration, troubleshooting, and performance optimization
* Image, deploy, configure, and maintain desktops and laptops using standardized enterprise images in compliance with NIH security baselines (USGCB, CIS benchmarks)
* Install, configure, and support Microsoft Office 365, Adobe Acrobat DC, web browsers, collaboration tools, and NIH proprietary applications
* Support mobile and endpoint devices, including:
* iOS devices (iPhones, iPads)
* Peripheral hardware (docking stations, monitors, smart card readers, printers, scanners)
* Perform hardware diagnostics and repair coordination for desktops, laptops, and network printers, including vendor warranty support
* Use ServiceNow for incident, request, and tasks:
* Accurately categorize, prioritize, document, and resolve tickets
* Meet defined SLA response and resolution times
* Configure and manage endpoint security controls, including:
* Full-disk encryption (BitLocker/FileVault)
* Antivirus/EDR tools (e.g., Cylance or equivalent)
* Secure configuration enforcement
* Perform patch and vulnerability management using enterprise tools such as:
* BigFix (Windows)
* JAMF (macOS and iOS)
* Assist with
Job Description
Job Title: Desktop Technician, Associate
Location: Bethesda, MD
Required Clearance: Public Trust
Onsite: 5 Days
Job Overview: LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to-day desktop, laptop, mobile device, and peripheral support, ensuring compliance with NIH, HHS, and federal security standards. The technician delivers high-quality customer service while supporting approximately 350 - 475 users across Windows, macOS, and mobile platforms.
Key Responsibilities
* Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey and later) environments, including OS configuration, troubleshooting, and performance optimization
* Image, deploy, configure, and maintain desktops and laptops using standardized enterprise images in compliance with NIH security baselines (USGCB, CIS benchmarks)
* Install, configure, and support Microsoft Office 365, Adobe Acrobat DC, web browsers, collaboration tools, and NIH proprietary applications
* Support mobile and endpoint devices, including:
* iOS devices (iPhones, iPads)
* Peripheral hardware (docking stations, monitors, smart card readers, printers, scanners)
* Perform hardware diagnostics and repair coordination for desktops, laptops, and network printers, including vendor warranty support
* Use ServiceNow for incident, request, and tasks:
* Accurately categorize, prioritize, document, and resolve tickets
* Meet defined SLA response and resolution times
* Configure and manage endpoint security controls, including:
* Full-disk encryption (BitLocker/FileVault)
* Antivirus/EDR tools (e.g., Cylance or equivalent)
* Secure configuration enforcement
* Perform patch and vulnerability management using enterprise tools such as:
* BigFix (Windows)
* JAMF (macOS and iOS)
* Assist with
Desktop Support Technician, Associate in bethesda at Unknown Company
This position is listed as full time and able to be worked remotely.