Job TitleLocation: 3240 Whipple Rd, Union City CAMonitor service now, work tickets as they come in, manage workload, schedule time with client to resolve issues.Manage inventory, maintain cmdb.Top 2 required skills that candidates must have:Very detailed with good communication and documentation.Customer service skills a mustWork schedule for this position:M-F 8-5No OT, No on callExperience required:Desktop Break/Fix Experience: 4 yearsImaging Experience: 4 yearsLaptop Break/Fix Experience: 4 yearsBasic printer installation & configuration: 4 yearsCertifications:Comptia A+ (Required) or 90 days after conversionLenovo warranty certifications a plusSupporting Windows 10MS Office 0365Remote accessSCCM ImagingAsset managementResponsibilities:All our work comes from Service Now ticketing systemMust be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket statusBreak-Fix support, changing system boards, hdds, laptop LCDs etc.Good trouble shooting skills both HW and softwareIMAC – Receiving equipment, unboxing and deploying (set up, breakdown)Responsible to ship and track equipment to remote users and track returns documenting everything in the ticketIf interested; kindly send me your resume with answers to the following questions:How many years of Enterprise Desktop Support Experience do you have?Are you A+ certified?How far are you from 3240 Whipple Rd, Union City CA and how will you commute daily?For submission, client needs MM/DD of Birth and last 4 of Social - kindly shareWhich ticketing system have you used?