Desktop Support TechnicianLocation: 5165 W Sunset Rd, Las Vegas NV - M-F 8-5 Pay Rate: $22-$26/HR on W2OverviewThe Level 2 Desktop Support Technician provides advanced technical support for end users, ensuring desktops, laptops, mobile devices, and peripheral equipment function optimally. This role handles escalations from Level 1 support, resolves complex technical issues, and assists with system deployments, configurations, and upgrades. The technician works closely with IT teams to maintain a stable and secure computing environment.Key ResponsibilitiesProvide advanced desktop support for Windows, macOS, and mobile devices (iOS/Android)Troubleshoot and resolve escalated hardware and software issues (desktops, laptops, printers, peripherals, phones, tablets)Perform system upgrades, migrations, and deployments (imaging, hardware swaps, OS installations)Configure and support end-user applications, including Microsoft 365, Teams, and other enterprise toolsAssist with printer setup, driver installation, and network printingEscalate unresolved issues to Level 3 or specialized IT teams when necessaryDocument incidents, solutions, and processes within the ticketing system (ServiceNow, Footprints, TrackIt, etc.)Ensure compliance with IT policies, security standards, and data protection practicesQualifications & Skills3–5 years of IT support experience, preferably in a Level 2 or equivalent roleStrong knowledge of Windows operating systems (Windows 10/11), with familiarity in macOS and mobile platformsFamiliarity with enterprise ticketing systems (ServiceNow, TrackIt, Footprints, etc.)Solid understanding of hardware components, troubleshooting, and break/fix proceduresKnowledge of basic networking concepts (TCP/IP, DNS, DHCP, VLANs, switch port activation)Excellent communication skills and ability to explain technical concepts in user-friendly termsStrong customer service mindset, with experience supporting executives or healthcare staff a plusCertifications such as CompTIA A+, or Microsoft certifications preferred