Job TitleRelevant Experience: 3 Years minimumCertification: A+ Hardware, Microsoft (preferred), ITIL (Preferred), CCNA (preferred)Hardware Support: PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk PhonesVideo Conference Rooms Devices (Audio & Video)Tools: Windows OS, MS Office, O365, Mac OS (preferred)Ticketing System: ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)Others: Excellent Communication – soft skills (read, write & speak)