Desktop Support Specialist (Windows, Linux, MTR, ServiceNow) @ Lebanon, IN - Onsite

Onsite Role

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Position: Desktop Support Specialist (Windows, Linux, MTR, ServiceNow)

Location: Lebanon, IN

Duration: 24 Months with EXT

Job Summary:

We are seeking an experienced desktop support/AV support specialist with strong hands-on expertise in Windows workstations, Unix/Linux thin clients, AV collaboration systems, and ITSM tools. The ideal candidate will provide Tier II/III support for enterprise environments, manage AV and Microsoft Teams Rooms (MTR) deployments, and ensure high SLA compliance using ITIL-based processes.

Key Responsibilities:

• Provide Tier II/III desktop support for Windows 10/11, Unix/Linux thin clients, and iOS devices.
• Troubleshoot hardware and software issues for workstations, printers, scanners, tablets, and peripherals.
• Support and maintain AV and collaboration systems, including Microsoft Surface Hubs, Logitech, Poly, Crestron, and MTR setups.
• Perform AV room surveys, coordinate installations, and support hybrid meeting rooms across multiple locations.
• Manage incidents, service requests, and changes using ServiceNow, ensuring SLA adherence.
• Execute firmware updates, preventive maintenance, and lifecycle management for AV equipment.
• Develop and maintain PowerShell and Bash scripts to automate deployments and diagnostics.
• Support VMware-based virtual desktops and ensure compliance with corporate IT policies.
• Collaborate with vendors (HP, Cisco, AV partners) to resolve escalated issues.
• Create and maintain change management and audit documentation in line with ITIL standards.

Required Technical Skills:

Operating Systems: Windows 10/11, Unix/Linux (Ubuntu), iOS

AV Technologies:

• Microsoft Surface Hubs
• Microsoft Teams Rooms (MTR)
• Logitech, Poly, Crestron

ITSM & Monitoring Tools:

• ServiceNow
• Splunk
• XIO Cloud
• QSC Reflect

Virtualisation: VMware

Scripting: PowerShell, Bash

IT Processes: Incident Management, Change Management, SLA, ITIL

Certifications (Preferred):

• CompTIA A+
• ITIL Foundation

Nice to Have:

• Experience supporting global offices and enterprise AV deployments.
• Vendor coordination and contract support experience. xzgxqkn
• Exposure to regulated or compliance-driven environments.