Desktop Support SpecialistOur enterprise-level client in San Lorenzo, PR, has an immediate need for a Desktop Support Specialist. Job duties include providing complex technical support, planning, and coordination for end user touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.
The role also involves analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems. Additionally, the position requires analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.Skills needed include 2+ years of progressive experience in the desktop environment, advanced knowledge and understanding of Windows desktop operating systems, and advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization. Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks is also required.