Overview
Provide swift and professional deskside IT support, on-site analysis, diagnosis, and resolution of desktop problems for clients; install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software to deliver required deskside service levels.
Responsibilities
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients; recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
Qualifications
- Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
- Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
- Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
- Windows Migration.
- Hardware/Software Troubleshooting
- Experience with VPN, Soft Phones, Remote Desktop, VDI.
- Asset Tracking/Inventory Management
- Phone and Tablet support (Windows, iPhone, iOS, Android)
- Experience with Ticketing System (ServiceNow).
- Strong Communications Skills
- Excellent proven track record supporting clients in a financial environment.
- Excellent proven customer service based approach
- Good written and verbal communication skills
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
- Dress Code: Business casual
Benefits
- Medical insurance
- Vision insurance
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Information Technology
Industries
- Banking, Financial Services, and Investment Banking