Tata Consultancy Services provided pay range
This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$65,000.00/yr - $80,000.00/yr
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Responsibilities
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI.
- Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components.
- Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and tasks.
- Deployment of device drivers and Windows patch updates.
- Troubleshoot laptop/desktop performance, group policy, encryption, and failed software configuration of end user devices.
- Manage the security compliance health status of end user workstations.
- Monitor security patching status and remedy deficiencies proactively.
- Diagnose, troubleshoot, resolve and escalate supported software, hardware, and peripheral incident calls assigned from Service Desk team.
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device.
- Investigate desktop level incidents and identify root causes to be able to provide solutions.
- Deployment, monitoring, reporting of device drivers including BIOS & utilities.
- Support Windows 11 feature upgrade using modern management techniques - SCCM/Auto Pilot.
- L2 workstations operational support.
- Monitor and report on user experience.
- Report on workstation image deployments and patch compliance metrics.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Benefits
- Medical insurance
- Vision insurance
- 401(k)
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