Desktop Support SpecialistCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes.
Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have 2+ years' experience in technical support, strong knowledge of both Windows and macOS operating systems, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will be full-time contract and onsite in Ft.
Myers.What You'll DoProvide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripheralsTroubleshoot and resolve hardware, software, operating system, and connectivity issuesInstall, configure, and maintain desktop operating systems, applications, and updatesRespond to help desk tickets, phone calls, and walk-up support requests in a timely mannerEscalate complex issues to higher-level IT teams when necessaryMaintain accurate documentation of incidents, solutions, and system configurationsAssist with onboarding and offboarding by setting up and decommissioning user accounts and equipmentSupport remote users via phone, email, and remote access toolsEnsure compliance with security policies, including antivirus, patch management, and access controlsParticipate in asset management, inventory tracking, and equipment lifecycle managementWhat You'll NeedRequired:Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience1-3 years of experience in a desktop support, technical support, or help desk roleStrong knowledge of Windows and/or macOS operating systemsExperience supporting Microsoft 365 applications and servicesFamiliarity with Active Directory and basic networking conceptsExperience with ticketing systems and remote support toolsStrong troubleshooting, analytical, and problem-solving skillsExcellent communication and customer service skillsAbility to prioritize and manage multiple support requests in a fast-paced environmentPreferred:IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalentExperience supporting mobile devices, including iOS and Android platformsKnowledge of endpoint management tools such as Microsoft Intune, SCCM, or JAMFExperience with PowerShell, Bash, or other scripting and automation toolsExperience supporting hybrid or enterprise-scale environmentsStrong documentation and organizational skillsAbility to work independently and collaboratively within a team environmentPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time, with occasional movement throughout the officeAbility to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitorMay require lifting, carrying, and moving computer equipment and peripherals up to 40 poundsFrequent interaction with employees and stakeholders at all levels of the organization$15 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access.
Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Desktop Support Specialist in fort myers at Unknown Company
This position is listed as contract and able to be worked remotely.