Job Description
Job Description
Desktop Support Specialist
*This is a 1-year contract position
*Onsite - Raleigh, NC only, please (Travel Required)
Description
Client Services Analysts use their technical expertise and understanding of business and user needs to evaluate IT-related incidents and service desk tickets, prioritize requests appropriately, and provide effective solutions. Analysts promote positive customer relationships and mentor teammates to ensure client satisfaction and organizational success.
Client Services Analysts take ownership of customer issues and work with a sense of urgency to resolve incidents and problems. They communicate status updates and progress to customers in a timely and professional manner. All analysts are also responsible for updating Customer Support Specialists and the Service Desk on work progress through the call-tracking system.
Responsibilities
* Qualified candidates must possess significant technical knowledge and collaborate with other analysts to resolve complex problems.
* Required skills include proficiency with various types of computer hardware, software, mobile devices, peripherals, components, networking protocols, and communications technologies.
* Imaging new computers and installing the appropriate software for end users.
* Proficient in installing local and network printers and other peripherals, such as scanners. Analysts are responsible for migrating and protecting user data and profiles during computer replacements.
* Demonstrate how they stay current with emerging technologies to improve the end-user experience.
* Client Services Analysts identify trends related to recurring issues, research potential solutions, and recommend improvements to resolve existing problems and prevent future occurrences.
* Client Services Analysts communicate with Data Center Operations when addressing user data storage modifications, DHCP reservations, data restores, and various
Job Description
Desktop Support Specialist
*This is a 1-year contract position
*Onsite - Raleigh, NC only, please (Travel Required)
Description
Client Services Analysts use their technical expertise and understanding of business and user needs to evaluate IT-related incidents and service desk tickets, prioritize requests appropriately, and provide effective solutions. Analysts promote positive customer relationships and mentor teammates to ensure client satisfaction and organizational success.
Client Services Analysts take ownership of customer issues and work with a sense of urgency to resolve incidents and problems. They communicate status updates and progress to customers in a timely and professional manner. All analysts are also responsible for updating Customer Support Specialists and the Service Desk on work progress through the call-tracking system.
Responsibilities
* Qualified candidates must possess significant technical knowledge and collaborate with other analysts to resolve complex problems.
* Required skills include proficiency with various types of computer hardware, software, mobile devices, peripherals, components, networking protocols, and communications technologies.
* Imaging new computers and installing the appropriate software for end users.
* Proficient in installing local and network printers and other peripherals, such as scanners. Analysts are responsible for migrating and protecting user data and profiles during computer replacements.
* Demonstrate how they stay current with emerging technologies to improve the end-user experience.
* Client Services Analysts identify trends related to recurring issues, research potential solutions, and recommend improvements to resolve existing problems and prevent future occurrences.
* Client Services Analysts communicate with Data Center Operations when addressing user data storage modifications, DHCP reservations, data restores, and various
Desktop Support Specialist in raleigh at Unknown Company
This position is listed as contract and onsite.