- Key Responsibilities
- Onsite Deskside & TechBar Support
- Deliver face-to-face IT support through TechBar (walk-in and appointment) and floor support.
- Provide support for Windows, MacOS, and iOS devices.
- Troubleshoot, configure, and guide users on IT services.
- Incident & Request Fulfilment (IMACD)
- Execute IMACD activities (Install, Move, Add, Change, Delete).
- Maintain accurate ticket updates and documentation.
- Hardware & Device Break-Fix
- Diagnose and resolve hardware and software issues across devices.
- Coordinate with OEM vendors for repairs.
- Device Lifecycle Support
- Support device refresh, build, staging, and deployments.
- Assist provisioning of laptops, MacBooks, and mobile devices.
- Ticket Queue & SLA Adherence
- Ensure timely resolution and SLA compliance.
- Hardware Asset Management Support
- Maintain accurate asset tracking and inventory management.
- Stakeholder & User Engagement
- Provide professional communication and user guidance.
- Compliance & Process Adherence
- Follow SOPs and ensure compliance with security and audit requirements.
Qualifications
- Required Qualifications & Experience
- 1–3 years experience in deskside / IT support roles.
Required Skills
- Hands-on experience with Windows, MacOS, and iOS devices.
- Experience with hardware troubleshooting and ticketing systems.
Desktop Support Specialist in New York at SISL Global
This position is listed as full time and onsite. It was posted 3 days ago.