Key Responsibilities
1) Onsite Deskside & TechBar Support
- Deliver face-to-face IT support through TechBar (walk-in and appointment) and floor support.
- Provide support for Windows, MacOS, and iOS devices.
- Troubleshoot, configure, and guide users on IT services.
2) Incident & Request Fulfilment (IMACD)
- Execute IMACD activities (Install, Move, Add, Change, Delete).
- Maintain accurate ticket updates and documentation.
3) Hardware & Device Break-Fix
- Diagnose and resolve hardware and software issues across devices.
- Coordinate with OEM vendors for repairs.
4) Device Lifecycle Support
- Support device refresh, build, staging, and deployments.
- Assist provisioning of laptops, MacBooks, and mobile devices.
5) Ticket Queue & SLA Adherence
- Ensure timely resolution and SLA compliance.
6) Hardware Asset Management Support
- Maintain accurate asset tracking and inventory management.
7) Stakeholder & User Engagement
- Provide professional communication and user guidance.
8) Compliance & Process Adherence
- Follow SOPs and ensure compliance with security and audit requirements.
Desktop Support Specialist in New York at SISL Global
This position is listed as full time and onsite. It was posted 3 days ago.