Job Title: Desktop Support Specialist - Expert
Location: Raleigh, NC
Duration: 12-Month Contract
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
They are seeking a desktop support expert/specialist resource for a 12-month engagement to work with our client services team. TRAVEL REQUIRED
Project Management:
Qualified candidates will have the skill to lead projects that require directing the work of others with some latitude on actions or decisions. The candidate should be able to lead team efforts in the direction of the local client services supervisor and/or other management.
Documentation:
This position participates in creating and maintaining documentation of processes and procedures for all areas this position is responsible for (i.e., software installs, profile transfers, and PC replacements). This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
System Security:
It is the responsibility of all client services staff to be aware of DOT and DIT security policies, as well as the security issues directly affecting the systems and technology for which this position is responsible. This position is responsible for implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, transferring, or usage in a manner inconsistent with IT Security Policies and standards.
Skills Required:
Skilled in different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and communications. – Required / 7 Years
Installing and imaging new computers and loading appropriate software for customers. – Required / 7 Years
Installing local and network printers and other peripherals. – Required / 7 Years
Migrating data and user profiles. – Required / 7 Years
Documenting processes and procedures related to technical support activities. – Required / 7 Years
Demonstrates knowledge and working experience with the ServiceNow call tracking system. xhqgsiq – Required / 7 Years
Srinivas
Sr. Technical Recruiter
Email: | Phone: 6
Desktop Support Specialist - Expert in raleigh at Unknown Company
This position is listed as contract and onsite.