Desktop Support SpecialistOur enterprise-level client in Añasco City, PR, has an immediate need for a Desktop Support Specialist. Job duties include providing complex technical support, planning, and coordination for end user touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.
The role also involves analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems. Additionally, the position requires analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs. The candidate will also provide complex technical input to the Desktop Services team and assume a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.Skills needed include 2+ years of progressive experience in the desktop environment, advanced knowledge and understanding of Windows desktop operating systems, advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization, intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks, ability to perform troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with expert level knowledge in at least one area of specialization, ability to perform troubleshooting and analysis of Microsoft Office Suite of products including versions 2007 and 2010, intermediate knowledge and understanding of LAN environments, intermediate knowledge of communication protocols, intermediate knowledge of PC-to-Mainframe access, intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange), creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems, a demonstrated ability to encourage and model positive cross-team partnerships, intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software, audio video setup and troubleshooting skills, and knowledge of printer maintenance.