Desktop Support SpecialistTop skills: Strong Windows desktop and endpoint support expertise, multi-monitor and high-performance workstation setup, basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDIKey responsibilities:Service delivery & field service operationsFront office & VIP supportITSM process excellenceEnd-user technology & trading floor supportInvestment applications & market data supportStakeholder & relationship managementContinuous improvement & operational efficiencyGenAI implementationRequired skills & experience:4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial ServicesExperience supporting portfolio managers, traders, and research teamsExposure to market-sensitive, time-critical environmentsTechnical skills:Strong Windows desktop and endpoint support expertiseMulti-monitor and high-performance workstation setupGood to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDIProcess & tools:ITSM tools such as ServiceNow, Jira or equivalentIncident prioritization based on investment business impactKnowledge of SLA-driven support in financial environmentsSoft skills:Strong stakeholder engagementAbility to operate in high-pressure, market-driven environmentsExcellent problem-solving and decision-making skillsClear and confident communication under pressureHigh level of ownership, attention to detail, and accountability