Desktop Support SpecialistTop skills: Strong Windows desktop and endpoint support expertise, multi-monitor and high-performance workstation setup, basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDIKey responsibilities:Service delivery & field service operationsFront office & VIP supportITSM process excellenceEnd-user technology & trading floor supportInvestment applications & market data supportStakeholder & relationship managementContinuous improvement & operational efficiencyGenAI implementationRequired skills & experience:4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial ServicesExperience supporting portfolio managers, traders, and research teamsExposure to market-sensitive, time-critical environmentsTechnical skills:Strong Windows desktop and endpoint support expertiseMulti-monitor and high-performance workstation setupGood to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDIProcess & tools:ITSM tools such as ServiceNow, Jira or equivalentIncident prioritization based on investment business impactKnowledge of SLA-driven support in financial environmentsSoft skills:Strong stakeholder engagementAbility to operate in high-pressure, market-driven environmentsExcellent problem-solving and decision-making skillsClear and confident communication under pressureHigh level of ownership, attention to detail, and accountability
Desktop Support in san francisco at Unknown Company
This position is listed as full time and onsite.