Desktop SupportOur client, a IT Services and Consulting company, is looking for a Desktop Support for their New York, NY location.Responsibilities:Service Delivery & Field Service OperationsProvide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.Support time-critical incidents aligned to market cycles.Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.Coordinate with cross functional IT teams for priority issue resolutionSupport for back-office users and new joiner onboarding process.Front Office & VIP Support:Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.Prioritize issues impacting market data feeds, order execution, and pricing systems.ITSM Process Excellence:Manage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence.Ensure accurate ticket logging, categorization (e.g., market data, trading, access), and resolution tracking.Follow ITIL processes, with focus on incident prioritization aligned to investment business impact.End-User Technology & Trading Floor Support:Install, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments.Support multi-monitor configurations.Support trading turrets/dealer boards, voice systems, and collaboration tools used for communication.Manage mobile devices and secure endpoints used for remote portfolio access.Provide support for VDI/Citrix or terminal environments used for secure access to investment platforms.Investment Applications & Market Data Support:Provide basic L1 support for investment management applications like:Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms)Order Management Systems (OMS) / Execution Management Systems (EMS)Support Microsoft 365 and collaboration tools used for investment research and reporting.Stakeholder & Relationship Management:Communicate clearly and effectively with front-office and other end users, maintaining composure in high-pressure scenarios.Provide real-time updates during critical incidents impacting portfolio or trading activities.Build strong relationships with investment teams and operations stakeholders.Ensure high user satisfaction through responsive and proactive support.Requirements:Strong Windows desktop and endpoint support expertiseMulti-monitor and high-performance workstation setupBasic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDIWhy Should You Apply?Health BenefitsReferral ProgramExcellent growth and advancement opportunities