Desktop SupportWill performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipmentThis role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.Candidate must be able to:-Handle difficult situations with clients and turn them into a win for the desktop support team-work trouble tickets from system-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on-solve issues desk side and through remote desktop-answer how to questions and resolve issues related to applications, printers, connectivity-setup and install new PC's,-maintain a positive outlook, be professional, and provide excellent customer serviceSome work may be required outside of M-F (7 to 5), not to exceed a 40 hour work weekMore than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical studySkills:Ability to work independently and take initiative in resolving desktop issuesExperienced in PC (desktop/laptop/thin client) support - both desk side and remoteExperienced in PC operating system support - Windows 7/10 installation, patching, and troubleshootingAbility to troubleshoot issues with Microsoft Office 2010/2013Ability to troubleshoot issues with Microsoft Internet Explorer 10/11Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party softwareExperienced in Windows networking TCP/IP configuration and troubleshootingAbility to modify system registry (regedit)Experienced in Google device (Chromebox/Chromebook) supportExperienced in support of the Google Office Suite of productsPrinters - troubleshoot network printer connectivity issuesPrinters - hardware maintenance (toner/maintenance kit replacement)Thorough understanding of Microsoft Active Directory - client sideAbility to use industry standard remote tools - preference for SCCMExperienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDocIndustry certification (A+ or Network+ or MCP, etc.)All your information will be kept confidential according to EEO guidelines.