Desktop Support EngineerWe are seeking a Desktop Support Engineer with 5+ years of experience providing onsite desktop support in fast-paced enterprise environments. The ideal candidate will have strong Windows desktop support expertise, experience supporting VIP users, multi-monitor workstation setups, and knowledge of Active Directory, VPN, Networking, and Citrix/VDI.
Experience supporting financial services or asset management environments is preferred.Additional requirements:Onsite in Princeton, NJ.Candidates must be fully vaccinated.No subcontracting permitted.White-glove/VIP support experience is highly preferred.Role and ResponsibilitiesService Delivery & Field Service OperationsProvide dedicated onsite desktop support for end users.Deliver desk-side support with minimal business disruption.Support time-critical incidents and ensure timely resolution.Take end-to-end ownership of technical issues.Coordinate with cross-functional IT teams for issue resolution.Support onboarding and setup for new employees.VIP / White-Glove SupportProvide white-glove support to senior executives and business stakeholders.Prioritize and resolve high-impact technical issues.ITSM Process ExcellenceManage incidents and service requests using ServiceNow, Jira, or similar ITSM tools.Ensure accurate ticket documentation and SLA compliance.Follow ITIL incident and service management best practices.Desktop & End-User SupportInstall, configure, and troubleshoot Windows desktops and laptops.Support multi-monitor workstation configurations.Troubleshoot peripherals, monitors, docking stations, printers, and cabling.Support mobile devices and secure remote access solutions.Provide support for Citrix/VDI environments.Application SupportProvide Level 1 support for business applications including:Bloomberg (preferred)RefinitivFactSetAladdin (or similar platforms)OMS/EMS applicationsSupport Microsoft 365 and collaboration tools.Stakeholder ManagementCommunicate effectively with end users during incidents.Provide timely updates and maintain strong customer relationships.Deliver high-quality customer service in fast-paced environments.Continuous ImprovementIdentify opportunities to reduce recurring incidents.Improve first-call resolution rates.Maintain technical documentation and knowledge base articles.Support process improvements and operational efficiency initiatives.AI & AutomationUtilize AI-powered tools for ticket triage and knowledge recommendations.Support AI-enabled asset tracking and service reporting.Assist with automation initiatives to improve support efficiency.Required Skills5+ years of Desktop Support experience.Strong Windows Desktop and Endpoint Support.Hardware troubleshooting and workstation support.Multi-monitor configuration and high-performance workstation setup.Active Directory.VPN troubleshooting.Basic Networking.Citrix / VDI support.Microsoft 365.ServiceNow, Jira, or similar ITSM tools.ITIL processes.White-glove/VIP support.Excellent troubleshooting and customer service skills.Strong communication and stakeholder management.QualificationsBachelor's degree or equivalent experience in Information Technology or related field.5+ years of Desktop Support experience.Experience supporting enterprise users in onsite environments.Financial Services or Asset Management support experience is preferred.Exposure to Bloomberg, Refinitiv, FactSet, Aladdin, OMS/EMS platforms is a plus.Strong problem-solving, communication, and organizational skills.
Desktop Support in princeton at Unknown Company
This position is listed as contract and able to be worked remotely.