Desktop SupportPosition: Contract to HireSalary: 60K annuallyInterview Process:a. How many rounds? 2 or moreb. Video vs. phone? Teams videoc. How technical will the interviews be? Basic tech skillsDescription:Desktop services FL team member supporting the Orlando market.Team structure:Desktop Services for WellMed, has over 50 techs in Texas and FL, this position in FL is inclusive of the FL Desktop Services team with 8 team members in 5 different markets.This position will make 2 team members in Orlando.Top 3 Skills:Good communication skillsAbility to articulate IT troubleshooting with non-IT personnel, providers and medical staffAbility to work autonomously with little supervision and good documentation skillsMinimum 3 years IT experience with 5 + preferredPrimary Responsibilities:Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as neededFollow all escalation procedures according to service level agreementUse remote control tool (Bomgar) to assist end users when neededProvide an accurate record of each call in incident management tracking tool (Service Now)Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own functionAct as a technical resource to others to resolve problems, issues, errors or relatedAnticipate customer needs and proactively identifies solutionsPlan, prioritize, organize and complete work to meet established objectives. Tech needs to work autonomously but has support from the larger team.Requirements:3 or more years of experience with PC operating systems3 or more years of experience in a customer service role3 or more years of Technology Support experienceExperience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)Experience with MS Office (including Word, Excel and PowerPoint) AssetsInformation Technology Certifications preferredComputing Technology Industry Association A+ Certification preferredIdeal candidate background: IT Field tech experience, in any discipline, medical/clinical support preferred. Must have own transportation and be willing to travel to multiple clinics in the area when needed.
Experience that will set candidates apart: Any certificationsTravel:Travel will be within the Orlando metro area to multiple clinics.As issues come up the tech is expected to drive to the clinic and address the issue.The Orlando market currently has 19 clinics, these will be divided between 2 techs, this candidate is one of them.Travel is also required for new clinic acquisition work.If this travel is over 100 miles a rental car is recommended and the tech will input a travel request in order for that to happen.