Job Description
Job Description
Provide reliable technical assistance to corporate office users, distributed field users, and educational institution users. This role supports day-to-day technology operations through ServiceNow, resolving hardware, software, device, and connectivity issues while maintaining accurate service records and asset information.
Responsibilities
* Manage and resolve support tickets in ServiceNow.
* Provide technical assistance to corporate office, distributed field, and educational institution users.
* Troubleshoot desktop hardware and software issues.
* Install and configure software and user devices.
* Diagnose network connectivity and related technical issues.
* Track IT assets and maintain accurate inventory records.
* Document troubleshooting steps, resolutions, and support activities.
* Escalate complex or unresolved issues through appropriate channels.
Preferred Qualifications
* 3+ years of experience in desktop support.
* Experience with Windows administration and Microsoft 365.
* Hardware troubleshooting expertise.
* Knowledge of IT service management practices.
* Strong technical documentation and problem-solving skills.
* Customer service experience.
Company Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Company Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Job Description
Provide reliable technical assistance to corporate office users, distributed field users, and educational institution users. This role supports day-to-day technology operations through ServiceNow, resolving hardware, software, device, and connectivity issues while maintaining accurate service records and asset information.
Responsibilities
* Manage and resolve support tickets in ServiceNow.
* Provide technical assistance to corporate office, distributed field, and educational institution users.
* Troubleshoot desktop hardware and software issues.
* Install and configure software and user devices.
* Diagnose network connectivity and related technical issues.
* Track IT assets and maintain accurate inventory records.
* Document troubleshooting steps, resolutions, and support activities.
* Escalate complex or unresolved issues through appropriate channels.
Preferred Qualifications
* 3+ years of experience in desktop support.
* Experience with Windows administration and Microsoft 365.
* Hardware troubleshooting expertise.
* Knowledge of IT service management practices.
* Strong technical documentation and problem-solving skills.
* Customer service experience.
Company Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Company Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Desktop Support in new york at Unknown Company
This position is listed as full time and onsite.