Desktop Support PositionCandidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads.This position receives escalated level support issues from an internal Service Desk.
The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues. A wide degree of problem solving, creativity, self-direction, prioritization is expected.On call/stand by hours will be required with this position.
This could require the candidate to work more than 40 hours per week.List any special qualifications & years of experience:Qualification - Desired ExperienceEnd-user Technical support of Windows environments - 5 yearsTechnical support of Windows 10 or Windows 11 - 5 yearsInstallation and support of Microsoft Office Suite - 5 yearsDeployment and technical support of x86/x64 computers - 5 yearsDesktop Software installation, support, and troubleshooting - 5 yearsUse of remote desktop/remote control tools for remote support - 2 yearsUse of the Microsoft Remote Server Administration Tools - 2 yearsUse of Microsoft MECM/SCCM for software deployment, remote control, and windows updates - 1 yearsSupport of iOS or Android mobile devices with an enterprise Mobile device management solution - 1 yearsSupport of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product - 1 yearExperience in technical writing and documentation - 1 yearTop 3-4 desired skills required for the position:Independently perform a variety of desktop support related tasksExperience in customer service concepts, practices and procedures related to desktop supportExtensive knowledge with desktop technology