Desktop Support I

Desktop Support IReports to: Assistant Director, IT FLSA Status: Hourly (Non-Exempt) Hours per week: 40 hours, Full-time Campus: MelbourneWe exist to glorify God by being a loving community where people are saved, set free, discipled, empowered, and sent out to fulfill their God-given calling.Job Summary: This position is responsible for handling low-level support of service requests for Calvary Chapel, setup, removal and maintenance of end user workstations, Wednesday and weekend service needs, and meeting company and user requirements.Essential Duties and Responsibilities:Efficiently handle support requests via telephone, email, helpdesk ticketing system, and in-person, ensuring timely resolution of technical issuesPrioritize, identify, and escalate help desk tickets as necessary to ensure prompt resolutionDeliver friendly, courteous, and high-quality IT support to all users, including staff and volunteersAccurately document actions taken during ticket resolution and ensure issues are resolved efficientlyFunction as a productive part of the church staff, attending staff meetings and contributing to team goalsOther duties as assigned by supervisorJob Skills and Competencies:Must have good technical understanding and ability to pick up new tools quicklyComputer Skills including Windows 11 basic troubleshootingMaintain confidentiality of all personal and company informationA+ Certification preferredPossess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical formatEfficient task switching abilityAbility to work independently and/or as part of teamAttention to detailBasic troubleshooting of LAN/WANBasic printer troubleshootingDesire to learn new tasksOther Qualifications:Calvary Chapel must be your home church with regular attendanceKeep the ministry in the forefront of all you do, with a servant heart and optimistic attitudeConduct yourself in a manner that reinforces the core values and mission of Calvary Chapel and agree to our Statement of FaithFunction as a productive part of the church staff and attend staff meetings in coordination with direct supervisorDemonstrate a mature, ongoing personal relationship with Jesus through spiritual and moral integrityStrong commitment to the vision and mission of Calvary Chapel MelbourneFruit of the Spirit is consistently displayed in your life, as a reflection of God's love to colleagues and visitorsCompensation: $18.00 - $20.00 per hour