Responsive RecruiterBenefits: 401(k), dental insurance, employee discounts, health insurance, paid time off, vision insuranceDesktop Support IReports to: Assistant Director, IT FLSA Status: Hourly (Non-Exempt) Hours per week: 40 hours, Full-time Campus: MelbourneWe exist to glorify God by being a loving community where people are saved, set free, discipled, empowered, and sent out to fulfill their God-given calling.Job Summary: This position is responsible for handling low-level support of service requests for Calvary Chapel, setup, removal and maintenance of end user workstations, Wednesday and weekend service needs, and meeting company and user requirements.Essential Duties and Responsibilities: Efficiently handle support requests via telephone, email, helpdesk ticketing system, and in-person, ensuring timely resolution of technical issues (Mark 10:45) Prioritize, identify, and escalate help desk tickets as necessary to ensure prompt resolution (1 Corinthians 14:40) Deliver friendly, courteous, and high-quality IT support to all users, including staff and volunteers (Matthew 5:16) Accurately document actions taken during ticket resolution and ensure issues are resolved efficiently (1 Peter 4:10) Function as a productive part of the church staff, attending staff meetings and contributing to team goals Other duties as assigned by supervisor (Colossians 3:23)Job Skills and Competencies: Must have good technical understanding and ability to pick up new tools quickly (1 Peter 4:10) Computer Skills including Windows 11 basic troubleshooting Maintain confidentiality of all personal and company information A+ Certification preferred Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format Efficient task switching ability Ability to work independently and/or as part of team (2 Timothy 2:15) Attention to detail Basic troubleshooting of LAN/WAN Basic printer troubleshooting Desire to learn new tasks (Galatians 6:9)Other Qualifications: Calvary Chapel must be your home church with regular attendance Keep the ministry in the forefront of all you do, with a servant heart and optimistic attitude (Philippians 2:3) Conduct yourself in a manner that reinforces the core values and mission of Calvary Chapel and agree to our Statement of Faith Function as a productive part of the church staff and attend staff meetings in coordination with direct supervisor Demonstrate a mature, ongoing personal relationship with Jesus through spiritual and moral integrity Strong commitment to the vision and mission of Calvary Chapel Melbourne (John 13:34-35) Fruit of the Spirit is consistently displayed in your life, as a reflection of God's love to colleagues and visitors (Galatians 5:22-23) Compensation: $18.00 - $20.00 per hour