Desktop Support EngineerLocation: Hybrid in NYC Local only within 1 hr drive NJ/NY candidates only Video interviewWe need: A mid-level (3-8 years) Desktop Support Engineer with very good experience working with Microsoft Suite (Microsoft 365, Intune, Outlook, OneDrive, SharePoint Windows 11, Azure Virtual Desktop, Active Directory, Group Policy, Powershell, Microsoft Authenticator, iPhone, iPad, Android) as well as SCCM. Candidates need to have recent experience working in financial companies like banks or capital markets and hedge funds are a home run!!! This position is on-site five days a week for the first month and then four days a week going forward.
The manager will not consider any candidates with over 10 years and is ideally looking for 3-5 years of experience.Job Description: We are looking for a colleague to join a global team of highly motivated support engineers in the financial industry. With a community of approximately 300 users, you will work closely with the Support team and System / Network engineering teams to provide all tiers of support. Excellent customer service and communication / writing skills are required.
Must be open to occasional after-hours work as needed. The ideal candidate has an enthusiastic customer-facing personality with analytical, technical, and critical thinking skills as well as a growth mindset.Develop strong relationships with the user community by providing white-glove in-person and remote support services for the firm's technology stack which include OneDrive, SharePoint, Outlook / Exchange, Global Protect, Lenovo X1 laptops, Virtual Desktops, and moreCollaborate with a global team to complete long-term and short-term projects with technical expertise and detailed executionPartner with systems, network, and application teams to provide reliable and scalable solutionsAbility to work with top level executives including CEOs, CFOs, Managing Directors, Traders, and the like in a high pressure, fast paced environmentExhibit a customer facing mindset that portrays enthusiasm, curiosity, and drive. Seeks to bring value to any size task given to them.Evangelize innovation by gathering business requirements and connecting users with new technologies through training, documentation, and everyday discussionProblem-solving: must possess good analytical skills and the ability to review logs/behavior/events to help determine if problems are imminent and develop solutions before or when they occur to resolve quickly.Background and Qualifications:3– 8 years of experience in a similar role in the financial industry is preferredMicrosoft 365, Intune, Outlook, OneDrive, SharePointWindows 11, Azure Virtual Desktop, Active Directory, Group Policy, PowershellMicrosoft Authenticator, iPhone, iPad, AndroidVPN Clients, laptops, and desktop hardwareSCCM administration and deployment, Automation Scripting, Market Data Applications, VoIP administration, Comfortable speaking to a large group idealAbility to work calmly under pressure, prioritize issues and requests, and handle tasks from technology managementTechnical expertise, critical thinking, and a growth mindset are a mustStrong team player mentality that spans cross-functionallyAbility to make decisions and devise solutions quickly, often with limited informationExcellent communication skillsGreat at documentation and in-person/live trainingA data-driven mindset to reinforce ideas, projects, and decisions