Desktop Support Engineer Roanoke VAFull-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Roanoke, VA. This is a professional banking setting with a high touch and executive level user community. This role requires great customer service skills.
Responsibilities:Configure, install, and test hardware components, hardware deployment replacementsManage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing SystemProviding cross-divisional troubleshooting by updating and maintaining ticketsReimaging PCs, backing up and restoring user dataInstalling and validating correct software versions on devices and confirm functionalityUtilize Wells utilities to troubleshoot end-user machine functionalityDocumenting service events accurately in work orders and ticketing systems3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional settingProficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request managementPrevious experience working in ServiceNow (a plus) ticketing system or similarProficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk.Strong customer communication and service skillsKnowledge of two factor authenticationMust be able to work independently in a fast pace high profile environmentWorking Place: Roanoke, Virginia, United StatesCompany: ESR Healthcare