IT Support EngineerThe IT Support Engineer will provide dedicated onsite support at a Houston-based client location, serving as the primary technical resource for end-user support, workstation troubleshooting, and daily IT operations.The ideal candidate is a high-accountability IT generalist with strong troubleshooting abilities, excellent communication skills, and the confidence to operate independently in a dynamic environment. This person thrives in a customer-facing setting, collaborates effectively with remote technical teams, and proactively identifies opportunities to improve system reliability and user experience.Key responsibilities include:Provide onsite desktop and end-user support across Windows and macOS environments, including break/fix, peripherals, printing, AV/conferencing basics, and workstation setupOwn onsite incident triage and resolution; document work thoroughly in the ticketing systemCoordinate and escalate issues to remote teams when elevated access or specialized expertise is required (network, servers, firewalls, Microsoft 365/Azure, cybersecurity)Support identity and access management tasks such as account provisioning, MFA, password resets, and group membership changesDeliver a high-touch customer experience through clear communication, expectation-setting, and follow-upIdentify recurring issues and contribute to root-cause analysis and long-term remediationMaintain a professional onsite presence and build strong rapport with end users and stakeholdersQualifications include:3–5 years of experience in desktop support, helpdesk, or field supportExperience supporting business users onsite, including device deployment, onboarding/offboarding, and vendor or remote-team coordinationStrong technical troubleshooting skills across diverse IT environmentsExcellent communication and customer service skills, with the ability to support users in person, by phone, and via remote toolsAbility to work independently, manage priorities, and maintain high accountability in a client-facing environment