IT Desktop Support EngineerLocation: Austin, TX Duration: 12 Months Candidates MUST BE local to AustinHigh Level Job Duties:Provide users computer desktop support remotely and in person when required (under covid safety protocols)Support government issued mobile phones and tablets including setup and configurationProvide on-site and remote support for iHub’s systems located throughout TexasInstall and maintain CDR computer equipment, printers, displays and other devices in accordance with manufacturers guidelines.Contact equipment and software service providers as needed in order to support IT technical aspects of the CDR users.Required Skills:Minimum of 5 years in hands-on desktop computer and technical supportExperience troubleshooting issues with PCs and peripheralsExperience with Active Directory administrationExperience supporting Office 365 and the MS Office SuiteExperience troubleshooting basic networking issues a plusExperience supporting iPhones and iPads a plusCustomer service orientedProfessional demeanorAble to convey technical details in layman’s terms to non-technical staffGood written and oral communication skillsAble to lift 40 poundsAssist the CDR team in the rollout of new or improved services such as the implementation of the Recovery AD environment, new Recovery desktop and laptop image, building of new desktop images, rollout of patches and updates. Other duties as required.